The fine print, in plain words

Cancellations

You can cancel any time. You keep 25% of what you paid for that trip as credit toward your next booking. The rest isn't refunded.

If we've already picked up your package, documents or food, you can get it back one of two ways:

• Pick it up at our warehouse in person, with a valid ID.
• We deliver it back to the pickup address, for the price of a normal delivery. You can pay for it with your credit.

Insurance

Packages and documents can be insured for the value you declare. Pick a tier when you get your quote.

What's covered

• Physical damage, loss and theft.
• From the moment we pick it up until it's confirmed delivered.

Declaring the value

• Declare what the item is really worth (its market value). We may check it.
• If it's worth more than you declared, the insurance doesn't apply. A false value can get a claim denied.

Paying for it

Insurance is paid with your shipment, and can't be refunded once the shipment is on its way.

Claims

1. Tell us within 48 hours of delivery.
2. Send proof of the value (a receipt or an appraisal), photos of the damage, and the completed claim form.
3. We process it within 15 business days and pay what your tier covers, with no deductible, the same way you paid.

Insurance policy INS-2025-001. Choosing a tier means agreeing to these terms, under the laws of Florida and the United States.

Holds

We can keep your package at our warehouse until you want it delivered, for example while you're away. The first 7 days are free, then it's $5 a day.

Redelivery

When a delivery needs someone in person and no one can take it after 3 calls or texts, it comes back to our warehouse. Delivering it again costs $15. If it came back because of us, redelivery is free.

Paying

Your quote link shows what's due to book. Pay by Zelle, Apple Pay or Cash App and add a screenshot of the payment. Your price and window are locked in the moment you accept.

Cash is for returning customers and adds 10%. Businesses can be billed on the 1st of each month for the month before, due in 15 days.

Bill of Lading terms

Every shipment travels under our Bill of Lading. Accepting your quote means agreeing to its terms:

1. SB Transport isn't liable for loss, damage or delay caused by acts of God, weather, accidents, mechanical failures or anything else that can't be foreseen.
2. The shipper agrees to indemnify SB Transport and hold it harmless against any claims, losses or damages arising from transporting the goods.
3. The shipper makes sure every item is securely packaged and labeled.
4. SB Transport may refuse hazardous materials or anything it considers unsafe to transport.
5. SB Transport may subcontract all or part of the transportation without notice.