Timing
What are your delivery windows?
Every day we deliver in four 3-hour windows:
- 11am–2pm
- 3pm–6pm
- 7pm–10pm
- 11pm–2am
You pick one when you book, and we deliver inside it.
How does Priority work?
For packages and documents. Once we pick it up, your delivery gets a 3-hour window starting on the next hour. Picked up at 2:45pm? It's delivered between 3pm and 6pm. Priority is $15.
If that window is already full, we'll offer you the next one before you book.
Can you deliver the same day?
Yes, when a window still has room. Your quote only offers windows we can make.
What are your hours?
We're open Sunday to Saturday, 11AM to 2AM.
Packages
What’s the difference between leave at door and in person?
Leave at door: the driver leaves it and takes a photo, which shows on your tracking page.
In person: someone has to sign for it. The driver calls or texts up to 3 times. If no one can take it, it comes back to our warehouse and we redeliver it: $15 when no one could receive it, free when it's on us.
What won’t you carry?
Anything over 65 lbs, anything bigger than an 18-inch cube, and hazardous materials or anything unsafe to transport.
Items from 50 lbs, or from a 16-inch cube, cost $10 extra each.
Can you hold my package while I’m away?
Yes. We keep it at our warehouse: the first 7 days are free, then it's $5 a day.
Is my package insured?
If you want it to be. Insurance costs 1%, 3% or 5% of the value you declare, and covers 10%, 50% or all of it. See Policies.
Paying
How do I pay?
When you accept your quote, through its link: Zelle, Apple Pay or Cash App, with a screenshot of your payment.
Returning customers can pay cash, which adds 10%. Businesses can be billed once a month.
Do you have discounts?
Yes, and they're applied for you. Regular customers earn a loyalty discount. More than one trip in the same week, or a trip with stops along the way, also gets a discount. Your quote shows every one.
What if I need to cancel?
You keep 25% of what you paid as credit toward your next booking. See cancellations.
Tracking and area
How do I track my delivery?
Every booking gets a tracking number like SB-7X9FEA, and a tracking link. Put the number in Track to see where it is, with the times and the delivery photo.
Where do you go?
Boynton Beach south through all of Broward County. We don't go into Miami-Dade. See the service area.
Still have a question?
Text us any time between 11AM and 2AM.